Privacy Policy

This privacy policy (“Policy”) describes how Website Operator (“Website Operator”, “we”, “us” or “our”) collects, protects and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the natureneem.com (and shop.natureneem.com) website and any of its products or services (collectively, “Website” or “Services”).

It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Who we are ?

Nature Neem is a private company at India that is specialised in neem products that is especially utilised as a replacement of natural pesticides.

What information we collect about you ?

We collect the following information directly from you, or through the Service.

Usage Information

As you navigate our websites, Nature Neem may collect information through the use of commonly used information-gathering tools such as cookies and Web beacons. With it, we collect:

• Browser information (type and language)
• IP address
• Open / Click-through tracking URL: In some of our email communications, we use a “click-through tracking URL” that, when clicked, sends you to a different web address, which logs your click, before redirecting you to your expected destination.
• The actions you take on our websites (such as the web pages viewed and the links clicked, and time spent).
• Referrer information
• Event registrations

Personal Information

When you use our website to request information about us or our Services, register for a Nature Neem account, register to attend an event, register for our blogs, register for the marketplace, or join in our community discussions, and apply to join our partner program, we may collect the following personal information. We may gather some of this information from third party sources, as described in the section below titled “Information from Other Sources.”

• First Name & Last Name
• Email Address
• Phone number
• Job Title
• Region

Subscription Information

When you purchase our products, Nature Neem will require you to provide us with the following:

• Business Name
• Billing details such as Credit Card Number & PayPal
• Mailing Address
• Quantity of product

Support Communication

If we communicate with you to offer support through any medium (Phone, Chat, Email, & Messaging apps such as WhatsApp) we will collect and store the following information.

• Chat Transcripts
• Emails
• Phone call logs
• Phone call recordings

How we use the information that we collected ?

We will never disclose, share or sell your data without your consent unless required to do so by law. In order to make our Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Some of the information we collect is directly from you via our Website. However, we may also collect Personal Information about you from other sources.

Processing your Personal Information depends on how you interact with our Website, where you are located in the world and if one of the following applies: (i) You have given your consent for one or more specific purposes. This, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law; (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Any of the information we collect from you may be used for the following purposes :

To provide you with information about our products and services

We use the information – other than Client Data – to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User.

To improve the usefulness of our messaging to you

We use your click-through tracking data for various purposes, including to help us determine interest in particular topics and measure the effectiveness of our customer communications. You may grant or decline consent for this tracking from your Preferences page, accessible from the “Unsubscribe” or “Manage Preferences” link in the footer of any newsletter that we send to you.

To plan our events

We also use event registration information to plan and host corporate events, host online forums and social networks in which event Attendees may participate, and to populate online profiles for Attendees on our websites.

To respond to your requests

We use your contact information and other information shared with us via email and over other channels like chat and phone to respond to your requests.

To process your payments

Applibase DBA Nature Neem is a billing partner that bills you on behalf of Nature Neem. The same Billing Partner name exhibited in all USD invoices. We use credit card and PayPal information solely to process payment for the Services and events. We pass your billing information on to Stripe, Instamojo, and PayPal, our billing partners, who store your information securely for future billing as authorized by you.

To improve our website

We use website navigational information, IP address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze trends, administer our website, track visitors’ movements and to improve our website. We link this automatically-collected data to other information we collect about you.

To improve our products and services

Your usage details such as time, frequency, duration, pattern of use, features used and the amount of storage used might be recorded by us and used to improve the Nature Neem Products and services

We also use your information with your consent, including:

• To administer promotions you have entered.
• Fulfill any other purpose disclosed to you and with your consent.
• We post user testimonials on our website. These testimonials may include names, and other Personal Information and we acquire permission from our users prior to posting these on our website. We obtain the consent of each customer prior to posting any information on such a list or posting testimonials.
• Collection and Use of Non-Personal Information. When you register for Nature Neem Products and services, or download and install our software, we may collect non-personal information data that does not permit direct association with any specific individual, such as your country and operating system. This information is used to help us improve our products and services.

Communications

We may use a Visitor’s or User’s email address or other information – other than Client Data – to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data posted on the Service or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You may unsubscribe from email notifications by clicking on the unsubscribe link that provided in all email notifications or by sending an email to info@natureneem.com. You cannot opt out of receiving transactional emails related to your account or use of the Services.

You have the ability to opt-out of receiving any promotional communications as described below under “Your Rights and Choices.”

How we share the information that we collect ?

Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Service to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

Unrestricted Information

Any information that you voluntarily choose to include in a Public Area of the Service, such as a public profile page, will be available to any Visitor or User who has access to that content.

Service Providers

We work with third party service providers who provide a website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

Non-Personally Identifiable Information

We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service.

Reselling Partners

When you contact us through Nature Neem authorized partners or referral links, your personal details will be shared between Nature Neem and the authorized partner that you have contacted. We encourage you to check the privacy policy of our authorized partner before you sign-up for a free product or any services.

We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you are interested. We will give you an option to opt out of continuing to work with that partner.

Law Enforcement, Legal Process, and Compliance

Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary to protect Nature Neem’s rights, or for protecting the safety of our users, employees, or the general public.

Change of Ownership

In the event that Nature Neem is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information will be transferred as part of that transaction. This Privacy Statement will continue to apply to your information after transferring to the new entity.

Client Data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

Legal bases for processing (for EEA users):

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because a third party (e.g. your employer) or we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

How we handle Your Customer Data ?

You may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Nature Neem will not review, share, distribute, or reference any such Customer Data except as provided in Nature Neem’s Terms of Service, or as may be required by law. In accordance with Nature Neem’s Terms of Service, Nature Neem may access Customer Data only for the purpose of providing Services or preventing or addressing service or technical problems or as may be required by law. Use and protection of Customer data is governed by the Data Processing Addendum.

How we store and secure the information we collect ?

Data Security

Nature Neem maintains strict administrative, technical, and physical procedures to protect information stored in our servers. We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files.

We implement a variety of security measures to maintain the safety of your personal information and data you store in your account. Access to your name and email address is restricted to the employees of Nature Neem. Data stored in your account is only accessed by the Nature Neem team when performing the migration, or support services.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

If you use our services or websites, responsibility for securing storage and access to the information you submit rests with you and not Nature Neem. We strongly recommend that server or data center users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.

At Nature Neem, your data privacy and security are of prime importance to us. To that end, we are ISO 27001:2013 certified. If you have any concerns regarding the security of your data, please write to us at info@natureneem.com with any questions.

Data Retention

We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:

• the contents of closed accounts are deleted within 3 months of the date of closure
• backups are kept for 3 months
• billing information is retained for a period of 5 years
• information on legal transactions between Client and Nature Neem is retained for a period of 5 years

How we transfer your personal information internationally ?

Data that we collect about you during your sign-up, and during your use of Nature Neem, are stored on servers under our control in multiple regions around the world. To facilitate our operations, we may transfer and access such information from around the world, including from other countries in which we have operations. Irrespective of which country you reside in or supply information from, by using our services you authorize us to use your information in any country where we operate. We agree to abide by the standard contractual clauses for the transfer of personal data as approved by the European Commission (Art. 46 GDPR).

Your Rights and Choices

Nature Neem acknowledges that you have the right to access your personal information. If personal information pertaining to you as an individual has been submitted to us by a Nature Neem customer and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with our customer directly. Because Nature Neem personnel have limited ability to access data our Customers submit to our Services, if you wish to make your request directly to Nature Neem, please provide the name of the Nature Neem customer who submitted your data to our Services. We will refer your request to that customer and will support them as needed in responding to your request within a reasonable time-frame.

Review, Update, and Erasure of your Information

You may access information that you have voluntarily provided to Nature Neem through your account on the Service, and to review, correct, or delete it by following the instructions on the Service, or contacting Nature Neem in writing as set forth in the section entitled “Contact Us” below. We may require additional information from you to allow us to confirm your identity. Please note we will retain and use your data, including server/backup copies, to comply with our legal obligations, resolve disputes, and enforce our agreements, and we may decline to process change or deletion requests that require disproportionate technical effort or jeopardize the privacy of others. Data subjects in Europe have additional rights as set forth in the section entitled and “Your European Privacy Rights” below.

Individuals in European Economic Area

If you are a data subject in Europe, you have the right to access, rectify, or erase any personal data we have collected about you through the Service. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Service. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.

To exercise any of these rights, contact us as set forth in the section entitled “Contact Us” below and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfill the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

California privacy rights

In addition to the rights as explained in this Privacy Policy, California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain this information please contact us.

Other Important Privacy Information

Blogs, Social Media, and Public Forums

We may offer blogs, social media profiles, message boards, bulletin boards or similar public forums where you and other users of our Service can post content or otherwise communicate. If you post information on a public forum, we will assume you intend to make that information public. We may use your name to identify you with a posting in a public forum and may use your post on or in connection with our Service (e.g., when using a hashtag associated with Nature Neem in a tweet or status update). Any information you share in a public forum is public information and may be seen or collected by other persons, including third parties that do not adhere to the standards set forth in this Privacy Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our online services.

Nature Neem also supports third-party widgets on the website that allow users to share articles and other information on different platforms. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information.

Third Party Analytics

We employ the services of third-party software to collect, aggregate, and analyze data about our website content, users, and their use of it. The software we use includes Google Analytics, Google Ads and Bing Ads. The information these applications collect is not personally identifiable and is used to improve website functionality and content. To this end, these third parties may employ the use of cookies and/or pixel tags to facilitate tracking website users. These third party cookies are not tied to your Personal Information. Nature Neem does not have access to these cookies nor are we responsible for them.

Third Party Products and Services Links from our website

Our website contains links to, or content from third-party websites and other products and services. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

Clear Gifs and Log Files

We and our third party partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or click-stream data. We link this automatically-collected data to other information we collect about you.

Do Not Track

Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.

Mobile application

When you use our mobile apps, we may collect certain information in addition to the information described elsewhere in this Policy. Our mobile applications may access the geographic location of a User’s Device and OS identification, login credentials, language and time zone. Mobile Applications may also collect information regarding Users’ interaction with Mobile Applications, which Nature Neem may use to provide and improve the Mobile Application services. Additionally, the application may contact the device storage location for storing attachments or access camera and photos to capture additional information for better service management for the Customer.

We may ask you if you want to receive push notifications about activity in your account. If you have opted into these notifications and no longer want to receive them, you may turn them off under the settings of Nature Neem applications for mobiles.

Our Policy Toward Children

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. If you become aware that your child has provided Nature Neem with personal information without your consent, please contact us at info@natureneem.com

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. If we make changes, we will revise this Privacy Policy to reflect such changes and revise the effective date included at the beginning of this policy. We may provide you additional notice (such as to your e-mail address) if the changes are material. Your use of the Service following any such notice will signify and constitute your assent to and acceptance of such revised Privacy Policy.

 

Data breach

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email, get in touch with you over the phone, mail you a letter.

Terms and Conditions

Please refer to our latest terms of service to learn about the disclaimers and limitations of liability governing the use of Nature Neem.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Contact Us

If you have questions regarding this Privacy Statement or Nature Neem’s data handling practices, please feel free to contact us directly:

• By email at info@natureneem.com
• By mail at:
  Nature Neem
  58-A, Bajanai Madam St
  Namakkal 637 001
  Tamil Nadu, India

If you have any questions about this agreement or your information stored with us, please contact us at info@natureneem.com

Last Updated on: 07/10/2024

Definitions

“Client” means a customer of Nature Neem

“Client Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of the Service stores within the Service.

“Google User Data” means Your data synced from Google such as Contacts, Emails, Calendar, Documents, and Attachments.

“Personal Data” means any information relating to an identified or identifiable natural person.

“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.

“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.

“User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.

“Visitor” means an individual other than a User, who uses the public area but has no access to the restricted areas of the Site or Service.